TESCROW

What happens if I pay but the seller does not ship the goods?

The seller has a deadline to send/ship the product/service, and he receives reminders to do so.

If he doesn't send/ship with the time period, the transaction is cancelled and the buyer is fully reimbursed.

What happens if I do not receive the goods or they do not comply?

From the estimated day of delivery the buyer has a deadline to:

Acknowledge receipt and release payment to the seller.
Declare a dispute (goods not received, not in conformity, etc.).

After this period, without any action by the buyer, the transaction is declared successful and the payment is released.

Miscellaneous

IMPORTANT

From the time you use our service:

Do not send funds to any address received via email or from the seller!
Only trust information directly from us; if you send funds to an address not under our control there is nothing we can do to help you.
Do not share your credentials to our website with anybody.
If you have any doubts, contact us exclusively by logging in to our website and opening a ticket.

What happens if the buyer does not pay?

If the buyer does not pay 100% within the time limit, despite the reminders, the transaction is automatically cancelled.

What happens if the buyer doesn't release the payement?

From the estimated day of delivery the buyer has a deadline to:

Acknowledge receipt and release payment to the seller.
Or Declare a dispute (goods not received, not in conformity, etc.).

After this period, and reminders, without any action by the buyer, the transaction is declared successful and the payment is released.

Miscellaneous

IMPORTANT

From the time you use our service:

Do not ship any items or deliver any product(s) until funds are shown as received on our website.
Only trust information directly from us; if you send items but the buyer doesn't send funds there is nothing we can do to help you.
Do not share your credentials to our website with anybody.
If you have any doubts, contact us exclusively by logging in to our website and opening a ticket.

How does it work?

1. The buyer or seller (already registered or not) creates a New transaction and fills out the required entries.

2. The other party (already registered or not), receives and email to approve the transaction.

3. As soon as the transaction is approved, the buyer has X days to send the required funds for the transaction.

The funds are not paid to the seller but kept in safekeeping.

4. Once the funds are received, the seller is notified and has X days to ship/send/release the product or service the buyer purchased.

5. When the buyer receives his product/service he will either be ok to release funds if he is happy with the purchase (to send the funds to the seller) or he can starts a dispute if there is a problem.

If the buyer doesn't acknowledge receipt in time, the escrow will time out after the configured number of days and release the funds to the seller automatically.

6. In the event of a dispute, the buyer and seller must try to find a solution or else it will be up to the escrow to arbitrate and therefore determine what to do with the funds received.

Who can create a transaction?

The buyer or seller can either create a transaction, whether or not they are already registered.

The only information required to create/approve a transaction is the email address of each party.

If it is not already registered, the party creating the transaction will then have to register in order to validate the transaction.
The same will apply to the other party, in order to approve the transaction.

Do I have to provide personal information?

No, never. Only your email address will be required.

All transactions and related information are strictly confidential.

Is your service 100% automated?

Our escrow process is almost entirely automated.

However, for security reasons we manually process all release of funds, and the dispute resolution service.

What are the deadlines for paying, sending, acknowledging receipt?

The deadlines are indicated and can be modified when the transaction is created, but with minimum values for proper operation.

Disputes

We encourage buyers and sellers to resolve disputes between themselves.

However this is not always possible, so we offer an impartial systematic approach to solving most common disputes.

The most important factors that determine our dispute decisions:

Evidence of goods being received e.g. (tracking number, online receipt, etc.).
Does the item have postal insurance.
Photographic evidence of any damage to the item(s).
Willingness of buyer and seller to cooperate with our requests for information.
Willingness of seller to accept returned goods.
Verification of buyer and seller's details.
We treat all dispute resolutions with client privacy high on our priority list. We will not ask our clients to reveal personal information unless the situation absolutely warrants this, or if we suspect fraud.

In the rare cases where it is not possible to make a decision, where we do not receive enough evidence, do not receive responses from both parties, or cannot resolve a dispute, funds will be lost.
By starting an escrow parties agree that all dispute decisions will be final.

Buyer

What happens if I pay but the seller does not ship the goods?

What happens if I do not receive the goods or they do not comply?

Miscellaneous

Seller

What happens if the buyer does not pay?

What happens if the buyer doesn't release the payement?

Miscellaneous

How does it work?

Who can create a transaction?

Do I have to provide personal information?

Is your service 100% automated?

What are the deadlines for paying, sending, acknowledging receipt?

Disputes

Tescrow

Buyer

Seller